lunox88Privacy Policy

This page describes what we collect when you use lunox88 and how we keep that data protected. We at lunox88 take your privacy seriously. When you open an account, deposit funds, or place a bet on our platform, you share personal information with us. We explain here exactly what we collect, why we need it, and who has access to it.

Our privacy practices comply with applicable data protection law. We do not sell your data to third parties for marketing purposes. We use your information only to operate lunox88, process your transactions, verify your identity, and comply with regulatory requirements.

If you have questions about how we handle your data, contact our support team via in-app chat or email.

What data we collect on lunox88

Account and identity information

When you open a lunox88 account, we collect your email address, phone number, full name, date of birth, and residential address. We also collect a copy of your identity document (passport, national ID, or driver's license) for KYC verification. This information is mandatory — we cannot process your account without it.

We store your password in encrypted form. We never store your password in plain text, and our staff cannot see it. If you forget your password, we send you a secure reset link via email. You are responsible for keeping your password confidential.

Transaction and payment data

When you deposit or withdraw funds on lunox88, we record the amount, date, time, and payment method. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we store a reference number and confirmation status. We do not store your full bank account number or card details — payment processors handle that securely.

We keep transaction records for at least seven years to comply with anti-money-laundering regulations. During this period, we may share transaction data with financial authorities if required by law.

KYC verification

Know Your Customer — identity verification required by law. We collect your name, date of birth, address, and identity document.

Virtual Account

A temporary bank account number we generate for your deposit. It links to your lunox88 user ID and expires after use.

Transaction reference

A unique code assigned to each deposit or withdrawal. We use it to track and reconcile your payments.

AML compliance

Anti-money-laundering rules require us to keep transaction records and report suspicious activity to authorities.

Betting and gameplay data

We record every bet you place on lunox88 — the market, stake, odds, and outcome. We also log your gameplay on slot games, live-dealer tables, and esports markets. This data helps us detect fraud, resolve disputes, and calculate your account balance. We retain this data for the lifetime of your account plus seven years after closure.

We do not use your betting data to profile you for marketing. We use it only to operate the platform and comply with regulatory audits.

Device and usage data

When you access lunox88 on your phone or desktop, we collect your IP address, device type, operating system, and browser version. We also log the pages you visit, the time you spend on each page, and any errors you encounter. This helps us improve our platform and detect unauthorized access.

We use cookies and similar tracking technologies to remember your login session and preferences. You can disable cookies in your browser settings, but some lunox88 features may not work correctly without them.

How we use and protect your data on lunox88

Data processors and third parties

We use third-party processors to handle payments, send emails, and store data. Our payment processors include DANA, e-wallet, mobile banking, local payment, online payment, and major Indonesian banks (e-wallet, mobile banking, local payment, online payment). These processors have their own privacy policies. We do not control how they use your data beyond what is necessary to process your transaction.

Our servers may sit outside your jurisdiction. Data transfers comply with applicable law. We do not share your personal data with marketing companies, advertisers, or other third parties without your explicit consent.

Your rights on lunox88

You have the right to request a copy of your data, correct inaccurate information, or request deletion of your account. To exercise these rights, contact our support team. We will respond within 30 days. If you request account deletion, we will close your account, refund your balance, and delete your personal data within 90 days, except where we are required by law to retain it.

You also have the right to object to certain uses of your data. For example, you can opt out of promotional emails by clicking the unsubscribe link in any email we send. You cannot opt out of transactional emails (deposit confirmations, withdrawal notifications, account alerts) — these are necessary to operate your account.

Data security and retention

We encrypt your data in transit and at rest using industry-standard protocols. Our staff access your data only when necessary to support your account or comply with law. We conduct regular security audits and penetration tests to identify vulnerabilities.

We retain your data for as long as your account is active. After you close your account, we keep transaction records for seven years for regulatory compliance. We delete other personal data within 90 days unless we are required by law to retain it longer. If you have a dispute with lunox88, we may retain relevant data until the dispute is resolved.

1. Encryption in transit

   All data sent between your device and our servers is encrypted using TLS 1.2 or higher.

2. Encryption at rest

   Data stored on our servers is encrypted using AES-256 or equivalent.

3. Access controls

   Only authorized staff can access your data, and only for legitimate business purposes.

4. Audit trail

   We log all access to sensitive data so we can detect unauthorized activity.

Contact and updates

If you have questions about our privacy practices, contact our support team via in-app chat. We monitor all inquiries and respond within 48 hours during business days. You can also reach us during major holidays like Idul Fitri, Idul Adha, or Imlek, though response times may be longer.

We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notice. Your continued use of lunox88 after such notice constitutes your acceptance of the updated policy.